• Answer questions and explain how to use the system and its promotions to users in a polite and professional manner. • Provide IT hardware and software support to users via the hotline or live chat when issues affect their work. • Coordinate with system administrators or developers to resolve issues reported by users via the hotline or live chat. • Report work results and plans to the line manager.

• Vocational Certificate, Diploma, or Bachelor's Degree in IT or a related field. • Able to install and configure computers, software, networks, and peripheral devices such as printers and scanners. • Understanding of operating systems such as Windows, Linux, and Unix. • Knowledge of or experience with server and network systems is an advantage. • Proficiency in English or Chinese is an advantage. • Proactive, with strong problem-solving skills, systematic step-by-step thinking, and the ability to learn quickly and independently. • Fresh graduates are welcome to apply.